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i frackin hate comcast !
Comcast Makes Billing Mistake & Charges Its Customers $25 To Fix It - The Consumerist
Our reader "lattemanifesto" has quite the set of eagle eyes when it comes to making sure all is in order on her Comcast bill. It's a good thing, too, as she discovered that there was an extra charge tacked on to it from the company, after they'd made a previous double-charging billing mistake.
Neither incident was important enough to notify customers, apparently.
Comcast is of course in our Worst Company In America tourney this year, going up against Time Warner Cable in the first round. They show how they earned that berth, as Lattemanifesto writes:
“
I noticed that my Comcast bill this month was about $25 more than usual. Upon reading the billing details, I saw a strange $25 "return item" fee. I called, and the Comcast billing representative explained that they had accidentally double-billed ALL customers who use e-billing. When they realized their mistake, they reversed the second payment. (It's even listed on my bill — a second payment four days after the first payment was made, and then a "Payment Reversal" for the same amount.)
The $25 fee is for the payment reversal. Yes, Comcast charged every single one of their e-bill customers a $25 fee for the reversal of Comcast's own double-payment error. The representative confirmed that this $25 fee was also a mistake, that my bill was wrong, and that I only owed the usual amount. Good thing I asked, because Comcast is not sending out corrected bills or notices. I could not find any mention of it on their website. I guess Comcast will be collecting an extra $25 this month from all the customers who don't notice the mistake.
”
Check your bills and call Comcast, since it's apparent they're in no hurry to alert you to their mistake.
Comcast Makes Billing Mistake & Charges Its Customers $25 To Fix It - The Consumerist
Our reader "lattemanifesto" has quite the set of eagle eyes when it comes to making sure all is in order on her Comcast bill. It's a good thing, too, as she discovered that there was an extra charge tacked on to it from the company, after they'd made a previous double-charging billing mistake.
Neither incident was important enough to notify customers, apparently.
Comcast is of course in our Worst Company In America tourney this year, going up against Time Warner Cable in the first round. They show how they earned that berth, as Lattemanifesto writes:
“
I noticed that my Comcast bill this month was about $25 more than usual. Upon reading the billing details, I saw a strange $25 "return item" fee. I called, and the Comcast billing representative explained that they had accidentally double-billed ALL customers who use e-billing. When they realized their mistake, they reversed the second payment. (It's even listed on my bill — a second payment four days after the first payment was made, and then a "Payment Reversal" for the same amount.)
The $25 fee is for the payment reversal. Yes, Comcast charged every single one of their e-bill customers a $25 fee for the reversal of Comcast's own double-payment error. The representative confirmed that this $25 fee was also a mistake, that my bill was wrong, and that I only owed the usual amount. Good thing I asked, because Comcast is not sending out corrected bills or notices. I could not find any mention of it on their website. I guess Comcast will be collecting an extra $25 this month from all the customers who don't notice the mistake.
”
Check your bills and call Comcast, since it's apparent they're in no hurry to alert you to their mistake.
