I left myself wide open with that title, didn't I?
This is a 'rant' about one of the local auto-supply houses. It deals with an 'Optima' battery not keeping a charge. Been doing that 'discharge' thingy over short periods of time for several months now. When it got to the point where I couldn't start the truck with it sitting for more than a day, I finally got fed up with it.
So, about a week ago I went back to the store and complained about it. They were very respectful and wanted to do a test. Sure, why not. They have a computerized doo-hicky for Optima batteries. Goes through who knows what procedures, nothing on, everything on, and whatever. The test showed that while the battery was not fully charged, there appeared to be nothing wrong with it. They offered me a 'loaner' battery while they charged mine. Now that's something I haven't heard before! They said it takes a particular 'way' of charging an Optima battery, my charger probably wouldn't do it. Decided, nah, I'll just do it my self. Drove home had the thing on a charger for over 8 hours. It's not a 'trickle charger'. Did fine the next day.
Couple of days later had to charge it again. Not happy. But, figured maybe I just didn't leave the thing on the charger long enough, you know?
Started to the grocery store night before last, dead battery. NOT happy, you don't wanna eat my cooking.
Yesterday went back to the store, told the guy we were going to have to do something about this battery, I'm fed up with it. (This is the good part!) The 'kid' waiting the counter went and got the manager. Went through the same testing routine, showed okay. Said something was 'on' to discharge the battery. Told him that yes, there was a cell phone charger that's usually on when the truck is parked. He said, well there you go. Told him that there was no phone connected so that the only current draw was an LED on the charger, how would that run down an 800 Ahr battery in less than a day? I don't remember his explanation for that, but it did not make sense. Also went through a "did I know that..." for a while. Finally told him that I had done quite a bit of research about these Optima batteries in the last few days, that I probably knew more about them than he did. Also that I have been dealing with electrical and electronic things for longer than he'd been alive. I ain't HAPPY, what are 'we' going to do about it? Started on the 'loaner' battery again. Said I remember that part of this movie, I ain't sitting through it again. Manager disappeared, the 'kid' said he couldn't do anything about it, I'd have to wait on the manager to get back. Okay, I'll wait.
There are normally 4 people working in this place. The 'kid' was the only one who made an appearance while I was waiting. About 15 minutes later the manager got back. Said something to the 'kid' and disappeared in the back. The 'kid' was suddenly very polite (not that he wasn't before) and we went through the paper work for an exchange. He even put the battery in the truck for me!
So far, I'm happy, I think. I'll wait and see. I did notice something about the place. It's less than a year old, just put it in. Did have several people working there that knew what they were doing, at least with customers. Odd, they weren't there any more. Hmm, bunch of possibilities there, not such a biggy, I thought. Now I wonder.
End of rant.
I'm really amazed that the 'twit' of a manager would think that I'd fall for his 'line'. If you look at the stupid truck, there are enough antennas on it, and enough gadgets in it, that I would think he might have some hint that I just might know what the @#$$ was going on. I think that they've lost a customer.
- 'Doc
This is a 'rant' about one of the local auto-supply houses. It deals with an 'Optima' battery not keeping a charge. Been doing that 'discharge' thingy over short periods of time for several months now. When it got to the point where I couldn't start the truck with it sitting for more than a day, I finally got fed up with it.
So, about a week ago I went back to the store and complained about it. They were very respectful and wanted to do a test. Sure, why not. They have a computerized doo-hicky for Optima batteries. Goes through who knows what procedures, nothing on, everything on, and whatever. The test showed that while the battery was not fully charged, there appeared to be nothing wrong with it. They offered me a 'loaner' battery while they charged mine. Now that's something I haven't heard before! They said it takes a particular 'way' of charging an Optima battery, my charger probably wouldn't do it. Decided, nah, I'll just do it my self. Drove home had the thing on a charger for over 8 hours. It's not a 'trickle charger'. Did fine the next day.
Couple of days later had to charge it again. Not happy. But, figured maybe I just didn't leave the thing on the charger long enough, you know?
Started to the grocery store night before last, dead battery. NOT happy, you don't wanna eat my cooking.
Yesterday went back to the store, told the guy we were going to have to do something about this battery, I'm fed up with it. (This is the good part!) The 'kid' waiting the counter went and got the manager. Went through the same testing routine, showed okay. Said something was 'on' to discharge the battery. Told him that yes, there was a cell phone charger that's usually on when the truck is parked. He said, well there you go. Told him that there was no phone connected so that the only current draw was an LED on the charger, how would that run down an 800 Ahr battery in less than a day? I don't remember his explanation for that, but it did not make sense. Also went through a "did I know that..." for a while. Finally told him that I had done quite a bit of research about these Optima batteries in the last few days, that I probably knew more about them than he did. Also that I have been dealing with electrical and electronic things for longer than he'd been alive. I ain't HAPPY, what are 'we' going to do about it? Started on the 'loaner' battery again. Said I remember that part of this movie, I ain't sitting through it again. Manager disappeared, the 'kid' said he couldn't do anything about it, I'd have to wait on the manager to get back. Okay, I'll wait.
There are normally 4 people working in this place. The 'kid' was the only one who made an appearance while I was waiting. About 15 minutes later the manager got back. Said something to the 'kid' and disappeared in the back. The 'kid' was suddenly very polite (not that he wasn't before) and we went through the paper work for an exchange. He even put the battery in the truck for me!
So far, I'm happy, I think. I'll wait and see. I did notice something about the place. It's less than a year old, just put it in. Did have several people working there that knew what they were doing, at least with customers. Odd, they weren't there any more. Hmm, bunch of possibilities there, not such a biggy, I thought. Now I wonder.
End of rant.
I'm really amazed that the 'twit' of a manager would think that I'd fall for his 'line'. If you look at the stupid truck, there are enough antennas on it, and enough gadgets in it, that I would think he might have some hint that I just might know what the @#$$ was going on. I think that they've lost a customer.
- 'Doc