What is it with businesses who advertise but don't want to sell?

[Road Squawker]

As to the link not working...MFJ has rebuilt their webpages and...However, what has happened is many of the links, people have stored and have used for YEARS...No longer work!
So just a thought on that.
All the Best
Gary

https://mfjenterprises.com/collections/hy-gain/type_rotator

Ain't that what all those "guests" and "robots" we see on forums supposed to do?..... update the search engines to redirect to the new pages.

 

[nomadradio]

do some stuff over the phone instead of all thru email.

Not practical.

Everybody wants to place a call at whatever moment suits them.

Nobody wants to drop everything and answer a call.

Except when the customers are gone and the day's tasks are caught up.

If only you could get the customers to only call when you're not in the middle of an important task.

That's where email comes in. You can respond to it on your schedule. Not the moment chosen by the customer's random whim.

Unless you have time to spend the whole day answering the phone. Once word gets out that someone actually picks up the phone when it rings, it won't stop ringing. There's a lot of pent-up demand for this.

And not much supply.

73

 

[sunbulls]

Will E-mail be totally replaced with video conferencing or messaging? Probably not, but many businesses are moving in that direction, especially since Covid. That doesn’t mean one needs to set up a scheduled time either. There’s enough memory for most phones or computers to store numerous video messages. A single swipe access that eliminates thumb fatigue has some positive aspects. It’s great for those that have writing difficulties (functional illiterates) and puts an emotional face (stink eye) to those you’re talking with. Just remember to keep your pants zipped Farwell. My V.A. doctors have all moved to both video and phone conferencing and plan to continue the service past this epidemic. The pharmacy is also doing a remarkable job at handling the requests.

 

[Slowmover]

I emailed so he was free to answer my questions/direct me to what hes selling at his leisure. I also thought he might like to know that the link was dead so he didnt keep sending it to potential customers.
I dont generally call if there is email available. I understand the whole phone thing. I find cashiers interrupting the checking out of an in person customer to take a phone call and instead of putting caller on hold the paying customer is put on hold.
I dont know whats happening in this country but i dont like it.

Yup. Get it down to 6-7 corporations total.

On the bus, or off the bus as to approval to make purchases.

(Re-magnetize).

.

 

[Tokin]

So i messaged DX Engineering with the same question and the response was 100% opposite of Norms.
Not only that but the price is less than half the cost of what Norms was lazily attempting to point me towards.
I guess if you just need a repair or rebuild with minimum communications Norms is the place to go. For other services ill go elsewhere.

 

[big_sho9]

Will E-mail be totally replaced with video conferencing or messaging? Probably not, but many businesses are moving in that direction, especially since Covid.

I know video conferencing Dr. visits during covid were more convenient. I just sat here in my easy chair and waited for them to call. One of my specialists is 70 miles away.

 

[Mudfoot]

I just got a Tailtwister back from Norms they serviced for me. It was done exactly as they said it would and no complaints here. Only thing i would like to see them change is to do some stuff over the phone instead of all thru email.

I got to want something really bad if it's gonna be an email correspondence adventure.

 

[Rwb]

I got to want something really bad if it's gonna be an email correspondence adventure.

where i live,innernet n phone connections are lousy.
Im not trusty on video calls,told my dr wasnt comfortable with video crap,wife went to work n video called n wow get this ive got over 300 calls saying i requested insurance quotes,call numbers back 1 in 10 are good.i been blocking every 1. 678 225 8324,417 212 5328, 866 347 3292 are a few.
1 would think phone companys would get involved,they are using their open numbers

 

[Handy Andy]

You know, @Tokin made some very good observations...and in looking at the responses, some didn't quite pick up what he's getting at. - At least by the responses...

I asked simple questions and politely let him know the link the provided was dead. I was ready to spend some money but he couldnt direct me to the products he has for sale that i needed, just a dead link and try google with an attitude. Takes 2 seconds to make sure a link is still good or is that asking too much?

I dont generally call if there is email available. I understand the whole phone thing. I find cashiers interrupting the checking out of an in person customer to take a phone call and instead of putting caller on hold the paying customer is put on hold.
I dont know whats happening in this country but i dont like it.

• - you don't need to defend the boss, yes, they do get busy, and no one can see how busy it gets unless you're there IN PERSON as a paying customer having to wait for the clerk or boss to get back to them and finish the sale...
• the issue is having the resources of the knowledgeable people answering the questions and fixing the dead links and making it work and keep it operational - if the staff is cut short, so will the help they can provide anyone....
• Many small business can NOT expand radically up and out while stymied in misinformation and lack of knowledge - they are unable to apply mobile platforms to and for the good people with knowledge of the products sold when they are too busy trying to keep up with the changes the company goes thru and the product they sell, changes and they too have to upgrade right along with it.

And yes, this country is changing - and the lack of consideration for the customer is now that "Occam's razor" in the level of TOLERANCE of the abuse and lack of attention to details the customer is willing to abide by, to receive the product.

Think of it this way...

You buy a CB Radio; it has the owners manual and a special slip that says...

Problems?
Do NOT RETURN this PRODUCT to the Retailer!
We can help you!
CALL 1-8XX-XXX-XXXX
and one of specialists will be able to help you
get started on enjoying your new purchase!​

It means that the Retailer has no clue on your problems nor does it want any more issues - so your bad product may wind up in someone else's hands if you return it to them, and then the company that made that product will not get a chance to have any feedback favorable or not, to help them with their supply chain and assembly line conditions.

Another way to look at this?

What you you guys (Punningly) call MFJ?

• -"Mighty Fine Junk"

Ask yourself - Why that is...

 

[Tokin]

Im not disputing the quality of his work.
Im wondering why in these times some business owners arent trying a little harder to bring in new customers and/or keeping existing ones.
Even the company i work for is screwing off big accounts, promising the products will be there at a certain time then for no reason being 3 hours late? SYSCO held their trucks waiting for that product. We cant afford to screw off SYSCO its our largest account but the owner did it anyhow.

 

[Rwb]

Im not disputing the quality of his work.
Im wondering why in these times some business owners arent trying a little harder to bring in new customers and/or keeping existing ones.
Even the company i work for is screwing off big accounts, promising the products will be there at a certain time then for no reason being 3 hours late? SYSCO held their trucks waiting for that product. We cant afford to screw off SYSCO its our largest account but the owner did it anyhow.

sysco covers a huge area

 

[Tokin]

sysco covers a huge area

Yeah, thats our biggest account, we're struggling and the owner is pissing them off for no reason. Hes a nice person but a lousy manager/boss/owner.

 

[Slowmover]

Whatever forces the little guy into a corner. He can’t borrow at the rates the big guys can. It’s downhill from there.

 

[Rwb]

Yeah, thats our biggest account, we're struggling and the owner is pissing them off for no reason. Hes a nice person but a lousy manager/boss/owner.

thats not smart ,id be doin all i could to keep sysco happy

 

[Tokin]

Well, 2+ years later and round 2 with norms. Sent an email almost a week ago with no reply. That place makes it hard to spend a couple $K's
Took me a few as i guess i deleted some old emails and didn't remember this thread until i did a little searching.
Looks like ill take my business to DX Engineering.