A CB with a 40-channel PLL usually has two crystals to generate a carrier for the sideband modulator. One crystal's frequency is above the filter passband and gets you lower sideband. The other crystal's frequency is below the passband and gets you upper sideband. If one crystal quits, that sideband dies on transmit and receive both.
This 23-channel radio uses a different trick to get both sidebands. Only one carrier crystal is used. The channel-selector crystals are mixed to produce a local oscillator below the channel frequency, around 16 MHz. This frequency is added to the 11.275 MHz upper sideband signal to get the 27 MHz channel frequency. To get lower sideband, the 11.275 crystal feeds into a frequency doubler circuit. This 22.55 MHz gets added to the 16 MHz local oscillator from the channel crystals. The resulting 38 MHz local oscillator is above the channel frequency and this reverses upper sideband to lower sideband.
Kinda convoluted, but that's how they chose to do it.
When the carrier-crystal frequency changes going from LSB to USB, the local oscillator has to 'jump' the opposite difference in frequency to stay on the channel center. This is easier to do with a PLL than with a bank of crystals. Odds are that the tuned circuits in the crystal synthesizer have developed a fault. Following the 38 MHz LSB local-oscillator signal from the channel-selector section is where I would start.
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