Hmmm...
Have you tried "torque-ing" the Xtal?
Ok, work with me here...
IF the Original tech that put this together has to tweak a Xtal - you can make some Xtals re-fire buy just placing a little stress onto one of the leads to press the contact back onto the grain and make it ring again.
Had this type of problem on 455kHz multi -pole (black box) murata filters, just had to fiddle with the leads of the xtal with hot soldering iron to re-melt and reposition the filter leads - keep working in one direction on the filter as you re-melt the leg(s) individually, use a ceramic tip tool to press on the lead leg you're working on - to see if pressure can be applied onto the filter and listen for the RX to return - once found re-melt with the correct pressure and allow the solder to cool and make the radio receive again.
You can do the same thing on a xtal - you just have to find which leg requires the torque to be applied to make it rub the grain and complete the circuit.
Sometimes it works, because the radio when it was made, one or more of the parts were soldered under a little more pressure than the others, causing the soldering to cool under the part, at different rates placing the part under stress - you might be able to recover the part by seeing if a re-melt and re-applying pressure to the part, while you solder one leg and try another direction with one soldered leg, with you re-melting the other leg to see if the position can restore the original torque onto the board can make the parts' inter contacts start working again.
You have a Xtal that was working, now it appears dead - you have nothing to lose in trying to make it work again..