Called and e-mailed for return authorization. No answer and no reply on email-mail for 3 days, is there a problem or just keep trying?
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Galaxy CB warranty repair.
- Thread starter Grogan
- Start date
Well I called back and got an answer and it turns out the have a problem with their email. I resubmitted the form and have the address to send the radio.
Go0d luck,hope they are better than yaesu. Sent my yaesu to them with detailed note of troubles.they installed new mic cord n never touched radio.
How i know the update port has clear packing tape over it and black nail polish on screw heads,when it came back nothing was disturbed and its still locked up
How i know the update port has clear packing tape over it and black nail polish on screw heads,when it came back nothing was disturbed and its still locked up
Good preparation. I’ll have to remember those.
Find YAESU NORTH AMERICA
Send copies to chief officer.
State reply requirements.
Warranty is a contract. Stated.
Your efforts are the Court Exhibits.
A slam dunk means damages.
As the Japanese severely dislike loss of face by either party, no one in USA operations would want the home office to take an interest. (The very reason they have a job isn’t simply sales).
Timeline. Grievances. Results.
Small Claims Court may cover. The expense to them still higher after loss due to internal corporate bureaucratic necessity. Record of their own incompetence is priceless as an incentive.
As with insurance companies, first offer to you is lowball. Contempt.
First is Insult (service). Second is Contempt (barest effort to remediate).
Get them to the next place on the game board.
“You” have equal standing with all others. “Why” you use product IS NOT less than those others no matter who they are. Including (say) government rescue operations. Etc.
Loss of Service = $$$
Court establishes a record of fact. Not truth itself. Dollar damages are symbolic. Trust, betrayed.
Facts are damning as they speak to character. Character is the stakes.
thats next.they sent pickup tab.its shipped back many copys of its trouble.
I understand you get a bad ibject now n then i DONT UNDERSTAND CURING THE PROBLEM OBJECT when you send it bck with details n your seals are still in tact and still dont work.i mentioned several times junk this pos its been a jinx from day 1.higher ups are next
If they would do the right thing,id be happy but they chose the low road,after that session no more yaesu products will i buy, kenwood and icom be my new choice
Update.......Shipped out June 12 and got the 959B back today. Tested and working Good. Full power and on frequency...Nice work from The shop who does Galaxy Warranty work....