Maybe they have changed in the last ten years, I don't know.
I do know that I used Moto HTs and mobile units in severe conditions for years and they just kept on ticking. Rain, snow, severe dirt and dust conditions...they just kept working.
We had a fleet of Radius mobiles, their cheap stuff, that had mud built up in all the panels from dust accumulation and morning and evening dew wetting it. Never had a problem with them. They were run offroad 24/7 being pounded by vibration the whole time.
Nothing I've had of any current ham equipment is even close to that build level. There are some decent radios, but truly, there is a reason an HT1500 is about a grand. Just a matter of whether the end user really needs that build level.
Yeah, it's annoying that programming them without paying one of their shops feels like escaping East Berlin, but then again, they have a serious market they serve and need to maintain the integrity and reputation of the product.
Plus, put yourself in the shoes of a land-mobile dealer now....it's a very narrow market with disposable radios. They need some sort of service revenue or Moto would have to foot the bill for the whole pie.
There's a spot for them all, the low end Vertex/Maxxon/Kenwood/Icom and the gold standard, which IMO is still Motorola. I worked with GE radios back when and they were a horror show, even though they were supposed to be direct Moto competitors at the time.