DTB is a good tech for sure, there is also Doug's custom cb's, he is pretty good with the 959's. Check out some of his vids. And yes it might be worth a call back and asking if you can send it to the authorized tech you choose, or is it because of the area you are in that they told you to send it to don's. It is definitely worth a shot, and not trying to disrespect DTB in any way as he is a great tech, it's just that Doug's custom cb's is a good shop as well, and it never hurts to have options. Anyway, hope you get your radio fix and under warranty (fixed that is). God bless.