So I asked what the differences where between the Dragon-485 and the Optima. Other than the writing on them and the specifications they outwardly look identical. I am guessing they do not function identically when operating them though.
Quote " please read spec.'s on site all is explained on site"
Don;t make it too easy for me to select the right product from your site. Obviously I read the site and found it not to be very clear or concise. I am pretty sure the information I really wanted to know is not on the site in the specifications. I had questions about usability under specific conditions.
Between the insane shipping and the lack of communication I decided not to give them my money directly. I found a NOS/NIB unit already in the USA at a significant discount.
I do not know what it is about CB radio and export radio distributors and their lack of customer service. They are also not very happy or forth coming with schematics and such.
We have never really seen a manufacture demonstration of all the features of this radio it is always a third party like CBRadiomagazine or some random guy on youtube. The same can be said for Ranger, President, Uniden etc....Uniden is forthcoming with the schematic, service manual or alignment procedure for the Bearcat 980 for example either.
As someone that has been a professional businessman both in the corporate world and in small business I have to say that customer service can and should make or break a company.
Because I have been involved in manufacturing in the auto industry I know how insanely cheap things are to manufacture once a certain volume threshold is reached. An example a strut that cost the OEM $6.90 will be sold to the dealership for $69.00 and to the customer at the dealership for $140 dealer can charge anything he wants for the part that is the recommended price. The jobber price or matrix price is 30% less so mechanics can use OEM parts for customers that want OEM parts and still make a profit on the part etc....That was an OEM strut from a domestic manufacture for a full-size 4 door sedan no electronics in the strut actual price not fictitious. I have worked in manufacturing in other industries as well and the same sort of mark-up applies.
So given the mark-up in each part of the supply chain there is absolutely no reason for poor customer service the money is already in the supply chain to pay for this. This is especially the case when an off the shelf item is re-branded with no out of pocket research or development to speak of. Most of these radio are just existing boards that just had a companies name and model number slapped on them. I do not think Stryker, Magnum, Yeti, Connex, Maxlogg,Cre, General Lee, etc....have proprietary boards they all share other board designs so no real R&D and last I checked none of them had any marketing behind them either so there should be plenty of money left over for customer service!
Even int he Amateur world customer service is not so hot. We out to demand better and since we know we will not get it out of China we should force the distributors to do a better job.
Quote " please read spec.'s on site all is explained on site"
Don;t make it too easy for me to select the right product from your site. Obviously I read the site and found it not to be very clear or concise. I am pretty sure the information I really wanted to know is not on the site in the specifications. I had questions about usability under specific conditions.
Between the insane shipping and the lack of communication I decided not to give them my money directly. I found a NOS/NIB unit already in the USA at a significant discount.
I do not know what it is about CB radio and export radio distributors and their lack of customer service. They are also not very happy or forth coming with schematics and such.
We have never really seen a manufacture demonstration of all the features of this radio it is always a third party like CBRadiomagazine or some random guy on youtube. The same can be said for Ranger, President, Uniden etc....Uniden is forthcoming with the schematic, service manual or alignment procedure for the Bearcat 980 for example either.
As someone that has been a professional businessman both in the corporate world and in small business I have to say that customer service can and should make or break a company.
Because I have been involved in manufacturing in the auto industry I know how insanely cheap things are to manufacture once a certain volume threshold is reached. An example a strut that cost the OEM $6.90 will be sold to the dealership for $69.00 and to the customer at the dealership for $140 dealer can charge anything he wants for the part that is the recommended price. The jobber price or matrix price is 30% less so mechanics can use OEM parts for customers that want OEM parts and still make a profit on the part etc....That was an OEM strut from a domestic manufacture for a full-size 4 door sedan no electronics in the strut actual price not fictitious. I have worked in manufacturing in other industries as well and the same sort of mark-up applies.
So given the mark-up in each part of the supply chain there is absolutely no reason for poor customer service the money is already in the supply chain to pay for this. This is especially the case when an off the shelf item is re-branded with no out of pocket research or development to speak of. Most of these radio are just existing boards that just had a companies name and model number slapped on them. I do not think Stryker, Magnum, Yeti, Connex, Maxlogg,Cre, General Lee, etc....have proprietary boards they all share other board designs so no real R&D and last I checked none of them had any marketing behind them either so there should be plenty of money left over for customer service!
Even int he Amateur world customer service is not so hot. We out to demand better and since we know we will not get it out of China we should force the distributors to do a better job.
