Throwing Out A Programming Question ~ TYT 9800

[Wire Weasel]

Just seeing if anyone has any ideas. Is new TH 9800 (not plus) apparently a 2023 model. Very experienced friend came over to help. IT Engineer he is. Very experienced programming all kinds of radios including Motorolas etc .... Had a PC laptop factory Windows 10. Downloaded SW at Raddiodity. Gave only one DL choice for the 9800. Have cable that came in box with the radio. Confirmed that the PC Comm Port used and cable apparently fine as he already had Chirp on the PC and it communicated with the radio fine.
Could not get the TYT SW to work. Something about said to use a particular Comm Port they called it #10 .... but the in the software / Device Manager it would not let him select CP10 ..... was ghosted out. Tried both of 2 different Drivers seen. Tried everything he could think of to work-around to no avail. Have a Help ticket into Raddiodity and waiting to hear back. - I'm not concerned about programming memory channels - wanting to Expand the permissions for out-of-band operation.
In the meantime .... any suggestions here?

 

[Cable Guy]

Try opening the software with admin privileges, try right-click and run as administrator. A window may pop up asking to confirm. Worth a shot?

Also, in device manager, under ports, verify the device is actually p10.

 

[Wire Weasel]

Try opening the software with admin privileges, try right-click and run as administrator. A window may pop up asking to confirm. Worth a shot?

Also, in device manager, under ports, verify the device is actually p10.

Did Both - no effect

 

[Wire Weasel]

Friend has a remote disk drive. Going to ask if he can bring it and come back and try again using the supplied disk. Radio came with Software disk & cable. I am guessing that his disk drive has a spindel-holder in the middle that holds disks in place so that the supplied mini-disk will work in a full-sized drive. First time I asked him about those he didn't know. The 3.5" mini-disks are kind of oddball items and he doesn't ever run into them in his line of work. I also never saw them before except as supplied as radio software. I guess the manufacturer's save a few pennies by making a smaller disk. - Not that it matters and as an example - but one of those would not have worked I don't think in my previous iMac desktop that did have a disk drive ..... but was vertically mounted in the side of the monitor body. It had no moveable disk tray ..... you just pushed disks into the slot .... so I don't believe you could have put a mini-disk into it. This just causes confusion.
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One other possibility I can think of is that the current Raddiodity SW on their site is specific to 2024 models. I suspect that my radio is a 2023 model as the Serial # starts with 23. ?? This may not mean anything.