Just a brief note on my experience with LDG's customer service. Some may remember that I posted a few months ago about some problems I had with the LDG AT-897 auto tuner that mates up with the Yaesu FT-897d (it started smoking with only 70 watts drive and wouldn't unkey sometimes).
I sent it in under warranty per the instructions on their website. Their website says repairs take 6-8 weeks and to not even inquire about the status if you haven't waited for that duration already.
Well, I got it back from them right before the holidays. Turn around time was right at about 8 weeks. The tech notes said that they replaced several bad relays and updated the software. So far in my brief testing, everything is working well now.
So for fixing everything that was wrong with it, LDG gets a thumb's up
.
However, 8 weeks (two months!) is a long turn around and needs to be improved upon. For that they get thumbs down :thumbdown:.
Now that I have it back I'll be able to use it give a review on whether I like it or not.
I sent it in under warranty per the instructions on their website. Their website says repairs take 6-8 weeks and to not even inquire about the status if you haven't waited for that duration already.
Well, I got it back from them right before the holidays. Turn around time was right at about 8 weeks. The tech notes said that they replaced several bad relays and updated the software. So far in my brief testing, everything is working well now.
So for fixing everything that was wrong with it, LDG gets a thumb's up
However, 8 weeks (two months!) is a long turn around and needs to be improved upon. For that they get thumbs down :thumbdown:.
Now that I have it back I'll be able to use it give a review on whether I like it or not.