Stryker Customer Service

[Boll Weevil]

I was wondering if anyone else has had trouble communicating with Stryker customer service. I've needed to speak with them on 2 occasions in the past month and while the first time went well, the second time took multiple attempts . A coworker of mine as well as another member on here have had similar issues. Phone calls go to voice mail and emails take several days for a response, if any response at all.

Anyone else?

 

[sonoma]

you will find this to be fairly normal with any radio company. it took me 6 weeks to contact Yaesu to get an answer and 3 trys. same with Galaxy and ranger. sometimes a quick response and other times it seems to take forever. Shawn from stryker has always been pretty good at replying back in most cases. he even answers problems on his radios on cbtricks from time to time.

 

[Boll Weevil]

you will find this to be fairly normal with any radio company. it took me 6 weeks to contact Yaesu to get an answer and 3 trys. same with Galaxy and ranger. sometimes a quick response and other times it seems to take forever. Shawn from stryker has always been pretty good at replying back in most cases. he even answers problems on his radios on cbtricks from time to time.

That's good to know....I think.

I didn't get the fella's name but whoever I spoke to on the first call seemed very knowledgeable of the tech side of things. I don't need to contact them again since any questions regarding the initial setup have been answered, my concern now is the turnaround time if I have a warranty issue.

 

[Fudog]

I have not been able to get anyone to answer the phone for 2 weeks. As far as email goes Shawn responded 1 time to request my address and I have sent it to him 3 times and did not get a reply yet.

 

[w9cll]

I was wondering if anyone else has had trouble communicating with Stryker customer service. I've needed to speak with them on 2 occasions in the past month and while the first time went well, the second time took multiple attempts . A coworker of mine as well as another member on here have had similar issues. Phone calls go to voice mail and emails take several days for a response, if any response at all.

Anyone else?

I am not surprised at all that support is shoty at best, I mean let's be real they sell an all but illegal product. I have heard that Rangers support is not so bad but then again they target their products differently.

 

[9C1Driver]

CB Radio Repair | Key CB Professional Radio Repairs

This place is the Stryker repair center, used to be in Warren,IN but are now in Michigan.

 

[Boll Weevil]

CB Radio Repair | Key CB Professional Radio Repairs

This place is the Stryker repair center, used to be in Warren,IN but are now in Michigan.

That's the first I've heard of them. Thanks for posting the link.

 

[CbRadiosPRONTO]

Stryker doesn't answer the phone. Shawn does answer emails. Sometimes its same day and sometimes its after a day. He's very good and knows what he's doing. I am still waiting for a response from my last question but I suspect if he had an answer for me, he would have responded.

If you want to contact Stryker, email them. If you want to speak with a tech, call KeyCB. They're good. They also handle the Optima but, good luck there. I called about the Optima MKIII and they were like...huh? Haven't seen one before, literally. Still, if you send it in, I have no doubt it would be fixed and fixed right.

As someone mentioned, Shawn does monitor the forum at cbTricks.com and does respond to issues.

 

[jon666]

he also

is on copper forums a lot. might catch him there.

 

[Boll Weevil]

Thanks for the additional replies. It's good to know there are other options beyond contacting Stryker directly.

 

[Limeybastard]

I wrote them last week, didnt get anything apart from an automated email back from their system.

 

[338_MtRushmore]

I wrote them last week, didnt get anything apart from an automated email back from their system.

I have called them several times and talked to their tech. If you have problems calling, I could probably dig up his email if you'd like.

 

[Limeybastard]

I have called them several times and talked to their tech. If you have problems calling, I could probably dig up his email if you'd like.

Thanks, but I'm done with Stryker. Downgraded to a Ranger product.

 

[sonoma]

shawn use to come on cbtricks but since it has been down for almost 4 months now no one can get on it.

 

[Limeybastard]

shawn use to come on cbtricks but since it has been down for almost 4 months now no one can get on it.

Hello Sonoma, hope you are well fella. With cbtricks , are you referring to their forum? I ask since i can access cbtricks website for pdf docs and so called "tricks" lol ;-)