Thank you for this. I do occasionally use a Turner +3b with it, never had an issue until now. It's never been opened up so in theory is covered by the 2 year warranty. It's annoying as to send it back is risky in itself. I guess it could be as simple as a loose internal ribbon cable or something like.That is not a common problem. It is unlikely to be a firmware issue, (but it is not impossible).
Have you been using an aftermarket mic on this radio?
FYI, the BOOT menu is only for loading new firmware. Entering than mode wont do anything to help you unfortunately.
Assuming you are in 26 division, IF CRT ever respond to you, they might be able to help if you are lucky.
73