Then you have no ground at the chassis of the scope. You need to find some kind is service shop that can work on it. Or look for a new scope. There is obviously some type of ground and AC power issue. Could be a simple fix, could be a big issue. Hard to tell without taking the covers off the scope and checking the wiring from the power plug back to inside the scope. Tracing wiring and checking for proper grounding and wiring itself as any burnt components. You need to UNPLUG the scope, turn the power ON, and let any remaining power get discharged. Let the scope be for a couple days and research the issue you have to any other issues that other may have had that appear to be the same as yours. Then, after a couple days. Slowly remove case on scope and look at the power plug port. Check the wiring first and then trouble shoot back from there. Making sure to be very mindful that there could still be some power left over in a capacitor somewhere. Like CK said, trying to help trouble shoot AC power issues isn't easy over the forum!! Not like being your next door neighbor as stated. Just be VERY CAREFUL. No jewelry, chains, this goes for necklaces as well. And make sure you take your time. That is if you even decide to mess with any of the inside of the scope. JMHO's.